Verizon’s DSL installation process is crap.
In the past month, I’ve helped three family friends install Verizon DSL and none worked out of the box. The process gets stuck when the installation program attempts to contact activatemydsl.verizon.net, according to ye olde
netstat -b. The name resolves, but is unpingable.
On top of that, the installation program leaves a lot to be desired. It’s all Flash-based, so it’s pretty, but there’s no way to skip through steps that have already been completed on a previous run. Sure, people who don’t know what they’re doing need those steps, but the people who think they know what they’re doing (and the people who actually do) would love to be able to skip mundane steps like “installing DSL filters” and “installing modem.” If you exit the program prematurely, only once in a while will it put the “Resume DSL Activation” link on the desktop like it says it does.
Here’s a gaffe worthy of Worse Than Failure:
Everything passes: the modem is working, “sync” is working, but, alas, network detection testing failed after XX seconds. That would make sense in Rome, but considering I spent at least five minutes waiting for this “contact us” screen to show, that numeral should be CCC.
My analysis of the system is this: User connects modem and boots PC. User launches program that tells them how to install filters and modem. Program connects to modem (with integrated router-like capabilities, i.e. firewall, NAT, port forwarding, etc.) to test modem connectivity. Program loads activatemydsl.verizon.net in window. User inputs phone number. Either A) Program gets account information from resulting page, reconnects to modem, and sets up account or B) Verizon pushes account information to modem (it’s on a 10.0.0.0/8 private network). Modem resets, acquires real IP, and User surfs about their merry way.
However, the program is failing when the Program loads activatemydsl.verizon.net.
Solution? Call Verizon Tech Support and get ready to comprehend a heavy accent.
The Verizon rep will give you your DSL service (PPPoE) username and password and instruct you how to fill it in (go to http://admin:email@example.com and wait for the My Modem section to load, click on Connected, change in there). Then you’ll be fine.
I don’t understand why Verizon doesn’t just give users this information when they sign up. Transparency is a great thing, but preparedness is far more valuable.